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Conflict situations
Dealing with customers who have an issue can be dfficult! This exercise will help students organise their ideas and arguments to help clarify the situation and bring a satisafctory conclusion. Motto: the customer is almost always right!
Level: intermediate
Age: 14-17
Type: flash-card
logistics
logistics
Level: advanced
Age: 14-17
Type: article
After sales service - Responding to customers� complaints
This is page two of my yesterday�s document. I�ve uploaded the two pages and only one appears!? Sorry, but I don�t know why, as it is not a problem of size.
Level: elementary
Age: 14-17
Type: others
3 pages/2 Vocabulary building tables/7 exercises 70 sentences ESSENTIAL BUSINESS ENGLISH for BEGINNERS
THIS MATERIAL CONSITS OF 3 PAGES AND PROVIDES 7 different exercises to teach Essential Business English VOCABULARY together with grammar to the ss.(Tenes,Writing comprehension using new VOCABULARY)
The first part is also available: http://www.eslprinta bles.com/printable.a sp?id=279404#thetop
Level: elementary
Age: 10-17
Type: worksheet
Let�s have a Business Meeting 3
This is Role Play 3 in a set of work sheets designed for Business English Students. The role plays can be adusted for more or fewer students, though I think that 5 is the optimal amount. My students have taken it very seriously and have enjoyed the game a lot. Have fun.
Level: advanced
Age: 14-17
Type: activity-card
business limericks
good warmer to start a business Eng. course. Ask sts to write their own limericks.how to write limericks:
http://f reespace.virgin.net/ merrick.sheldon/lime rickrules.htm
Level: advanced
Age: 14-17
Type: reading
informal/formal letter writing
cut out cards. sts work in groups and decide whether the expression is formal or informal.When they have done that ask them to match the informal expressions with their formal counterpart.Alternat ively, you can translate the expressions into your L1 and write the translation on the reverse side. sts have 5 seconds to say the English expressions.
Level: intermediate
Age: 14-17
Type: activity-card
The History of Fanta - 2 pages
The history of the well-known soft drink, followed by a reading comprehension activity and an exercise dealing with the Passive Voice, present and past tenses. Enjoy!
Level: intermediate
Age: 12-17
Type: worksheet
How the Stock Market Works- Simple Past & Speaking Exercise
This exercise can be used for intermediate level: simple past irregular and regular verbs.
For advanced level: finding the correct form of the simple past is the warming up, but the actual text and its meaning are the start of a group discussion about the stock market and its fluctuations.
Enjoy.
Level: advanced
Age: 14-17
Type: worksheet
BEC vocabulary
Vocabulary
Level: advanced
Age: 14-17
Type: worksheet
Business etiquette
Fill in exercises as well as vocabulary and writing, very useful when teaching business English.
Level: advanced
Age: 14-17
Type: worksheet
BUSINESS ENGLISH
BUSINESS ENGLISH
Level: elementary
Age: 14-17
Type: worksheet
BEC vocabulary
Bec Vocabulary
Level: elementary
Age: 14-17
Type: worksheet
taking part in meetings
this expressions will help you role play a meeting in class
Level: intermediate
Age: 14-17
Type: activity-card
Hello Name Tags
Hello name tags to let someone know who you are.
Level: elementary
Age: 6-17
Type: others
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