I �ve been asked to teach the m�dulo "Ingl�s- Atendimento ao p�blico ".

I�ve neverbtaught that and I�m afraid because I don�t know where I can find materials to teach it.

Can you help me, PLEASE!!!

Greetings

C�tia  

I believe there are several worksheets with dialogues on Assistance, such as Dealing with phone calls, At the reception or Dealing with customers. Try to find out if there �s any specific area which the trainees /students are interested in and try to adapt the worksheests you dowload to more specific situations. If their level is too basic, there �s a manual called English for Secretarial and Administrative Personnel, publised by Mc Graw Hill, that might have interesting material for Public Service / Reception, which comes with a CD, too.

 

I hope I �ve been helpful and good luck, C�tia!

 

Is it a "CEF" level 2??? I taught that about 3 years ago. (curso: Empregado comercial).

It was a nightmare!

Their English was less than basic! So mainly I taught them different vocabulary (clothes- sizes, patterns, etc-, food... ) and some basic sentences to help! Then we role played dialogues and different situations. I used vocabulary ws mainly and got some material from some sites. For example http://bogglesworldesl.com/

If it �s a CEF, level 2, don �t worry too much! Just do your best and teach them some basic stuff. 

My students needed to speak Portuguese correctly before they could learn English!

Miracles... that �s God business

 

Good luck