1) Thomas Cook organised the first tour in 1841.
2) Pathfinders wasn’t/ hasn’t been the first to offer tailor-made holidays. If PATHFINDERS still exists, 2nd option; if not, 1st
3) He has worked in the travel industry since 1996.
4) When did you start/ have you started working for Kuoni? Both posible, perhaps 1st option preferrable
5) Customers became/ have become more demanding in the last few years. 
6) The number of bookings has fallen since the accident.
7) So far we have had a very successful season.
8) Visitors from the USA have increased by 8% since the last year.
9) We started offering tours to Mexico two years ago.
10) Many operators have put their prices up lately.